BPO companies of India
According to the survey conducted by Nasscom, the BPO industry which also includes the domestic market has recorded a 28 per cent overall growth and revenues of $52 billion in FY07-08 up from $39.6 billion. It is being estimated that the domestic BPO sector will increase to $65 billion in 2010.In India there are 200 call centers with $ 2 billion as the turnover and employee strength of 150,000.
The BPO industry also opens up ample scope for the youngsters. The BPO companies in India offers outsourcing in legal services,drug development,management etc. The list below gives the name of the best BPO companies in India.
Genpact is the top BPO company in India. Headquartered in Gurgaon, the company offers business process outsourcing services in the areas of finance & accounting, enterprise application, information technology, financial risk management, and research and analytics. The company has expertise in industries like logistics, financial services, aerospace, and consumer goods.
TCS is one of the top IT services and consulting companies in India. Its BPO division earns revenue of more than USD 900 million, which is 11.04% of the total revenue of the company (as for financial year 2011). TCS BPO employs about 34,000 people in various cities in India and Philippines.
One of the leading BPO companies in India, WNS has the distinction of being a BPO service provider to over 200 clients. Its services include both front and back office processes including “customer care outsourcing” in different industries like retail, insurance, manufacturing, packaged consumer products, banking services and travel.
USD 27 billion corporation, Aegis is among the best BPO companies in India. It was founded in the US before it was acquired by Essar Group and shifted headquarters to Mumbai. The company operates in 13 countries including India, US, Costa Rica and Philippines, and has over 55,000 employees globally.
Wipro is listed among the most trusted brands in India. Its BPO division offers a variety of outsourcing services in the areas of human resource, customer service, knowledge process, finance & accounts, order management, analytics & research, and technical support. It has expertise in industries like healthcare, transportation, natural resources, pharmaceutical and global media.
Headquartered in Mumbai, Firstsource is a leading name in the Indian business process outsourcing industry. Its customized services in the realm of customer support, telecommunication and healthcare have gained wide recognitions globally. The company is also one of the top 25 employers in India in 2011, according to a popular Indian business magazine.
Infosys BPO is an award winning BPO services company in India. It provides its outsourcing services to its Indian and international clients, in domains like energy & utilities, manufacturing, retail, logistics and healthcare. The company has offices in several Indian cities like Bangalore, Jaipur, Chennai and Pune, and other countries including Philippines, Mexico, Czech Republic, USA, Brazil and China.
Formed in 2007, Aditya Birla Minacs is a renowned BPO company in India. It specializes in customer relationship management, finance & accounting solutions, procurement, and information technology outsourcing services across industries like telecommunication, manufacturing, insurance, and retail. The company recently won a Bronze in the Biz Awards in North America for its customer interactions.
(India) Pvt Ltd (www.exlservice.com/)
EXL Service is a well known outsourcing company that has Fortune Global 1000 companies as its clients. It offers BPO services in the realm of operational & process excellence, decision analytics, risk management and transaction processing. The company was founded in 1999 in the US and has operations in many countries including India, Czech Republic, Romania, Bulgaria and Philippines.
HGS is a world renowned company in the business process outsourcing sector. It offers HR solutions, back office support, analytics and research, and information technology enabled customer relationship management services to its global clients, which includes customer acquisition, support and retention. The clients are across industries like hospitality, healthcare, banking, automotive, publishing and government sector.
Some Other Top BPO Companies Of India:(www.ibm.com/services/daksh/)
This is one among the best Indian BPOs. This five year old company has reached great heights. IBM Corporation formed the Daksh-e-services to work as a global hub for managing the space of business process outsourcing for the clients in the world. This BPO in India has about 14 delivery centres in India and 36 centres in the world. It has a workforce of about 20,000 people. It also received the title of the most respected BPO company in the world.
This is one of the renowned BPO companies in India. It is a division of the HCL Technologies having about 13,200 professionals outside India. This leading BPO has about 14 delivery centres in India. It focuses on the spheres like banking,media,publishing,insurance etc. It ranked second in the Purdue Benchmark(2003) Global Peer Group of BPO service Providers.
This is the BPO by NIIT Technologies. It provides services for Travel, Transportation & Logistics, Banking & Financial Services, Insurance, Manufacturing and Distribution, and Government etc. Check out the site for more information.
Last Updated on:23/01/2013